Returns & exchanges
We want you to be happy with your purchase. If you’re not completely satisfied, here’s how to return or exchange your item.
Returning an item for a refund
You can return your item within 30 days of your purchase date.
To qualify for a refund:
-Your item must be returned in the same condition it was sent to you.
-Please include your order number inside the parcel.
-You’ll receive a full refund once we’ve received your returned item.
Please note: The cost of posting your return to us is your responsibility and will not be refunded.
Exchanging an item
Would you like a different item instead? You can send your purchase back to us for an exchange.
Please include a note inside your parcel with the following details:
-Your order number
-Your full name
-Your address
-The product you would like in exchange
Make sure you send your item to the correct address below, depending on what you purchased.
Please note: You’ll need to pay the postage cost to send your item back to us. This cost will not be refunded.
Where to send your return or exchange
Hats, beanies and accessories
Use this address for:
-Big Bobble Hats
-Beanies
-Bucket hats
-Neck warmers
-Socks
-Scarves
-Baseball caps
Returns address:
Big Bobble Hats
C/O ATL Fulfillment Ltd
Unit 7A, Moorlandgate Business Park
Cowling Road
Chorley
Lancashire
PR6 9FE
Clothing and changing robes
Use this address for:
-T-shirts
-Hoodies
-Sweatshirts
-Changing robes
Returns address:
Big Bobble Hats Ltd
35 Orwell Wynd
East Kilbride
G75 8FZ
Items we cannot accept for return or exchange
Unfortunately, we do not accept returns or exchanges on mystery hats or custom clothing.
Need help?
If you have any questions about returning or exchanging an item, please email us at:
We’ll be happy to help!