Order Questions

When will my order be sent out?

We aim to send all orders out within 48 hours of them being placed from our UK based fulfilment centre from Monday to Friday. If you order on a Friday afternoon through to Sunday night your order will be dispatched on the Monday.

My discount code hasn't been applied to my order.

Please email us (enquiries@bigbobblehats.co.uk) with your order number and we will help!

This order is a present, is your packaging obvious?

We send all items out in plain packaging so it doesn't give anything away!

I live in Europe and have been charged extra for Customs.

Please be aware if ordering to a European Address, there may be customs or import duties that may be charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Big Bobble Hats has no control over the potential charges to the customer. Custom charges and policies vary from country to country, so for more information on exact charges please contact your local customs office